Introduction

This Cookie Policy explains how VisCool Ltd. (“VisCool”, “we”, “our”) uses cookies and similar tracking technologies when you visit and use our educational management platform (the “Platform”). This policy should be read alongside our Privacy Policy.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile phone) when you visit a website. They help the website recognize your device and remember information about your visit, such as your preferences and login status. Cookies are widely used to make websites work more efficiently and to provide information to site owners.

We also use similar technologies such as local storage, session storage, and pixel tags, which function similarly to cookies.

2. Types of Cookies We Use

Essential Cookies (Required)

These cookies are necessary for the Platform to function properly. They enable core features such as security, authentication, session management, and accessibility. You cannot opt out of essential cookies as the Platform cannot function without them.

• Session authentication
• CSRF protection
• Load balancing
• Accessibility preferences

Functional Cookies

These cookies enable enhanced functionality and personalization. They remember your preferences, settings, and choices to provide a more personalized experience.

• Language preferences
• Dashboard layout settings
• Theme preferences (light/dark mode)
• Recently accessed items

Analytics Cookies

These cookies help us understand how users interact with our Platform by collecting and reporting information about usage patterns. All analytics data is aggregated and anonymized.

• Page views and feature usage frequency
• Navigation paths
• Session duration
• Error tracking

Performance Cookies

These cookies help us monitor and improve the performance of our Platform. They collect information about loading times, response times, and technical issues.

• Page load performance
• API response monitoring
• Error logging

3. Managing Cookies

You can manage your cookie preferences in several ways:

• Platform Settings: Visit your account settings to manage functional and analytics cookies.
• Browser Settings: Most browsers allow you to block or delete cookies. Check your browser’s help section for instructions.
• Opt-Out Links: For analytics, you can opt out through our cookie consent banner displayed on your first visit.

Note that disabling certain cookies may affect the functionality of the Platform. Essential cookies cannot be disabled as they are necessary for the Platform to operate.

4. Third-Party Cookies

We may use limited third-party services that set their own cookies:

• Analytics providers (aggregated usage data)
• Performance monitoring tools
• Customer support chat widgets

We do not allow advertising cookies or third-party tracking for marketing purposes. We carefully vet all third-party services and require them to comply with our data protection standards.

5. Cookie Retention

Cookie retention periods vary by type:

• Session cookies: Deleted when you close your browser.
• Persistent cookies: Retained for periods ranging from 30 days to 1 year, depending on their purpose.
• You can delete all cookies at any time through your browser settings.

6. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our practices. We will notify you of material changes via the Platform. We encourage you to review this policy periodically.

7. Contact Us

If you have questions about our use of cookies, please contact us:

• Email: privacy@viscool.io
• General inquiries: support@viscool.io