Introduction

VisCool Ltd. (“VisCool”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational management platform and related services.

This policy applies to all users of our platform, including students, educators, administrators, and parents/guardians.

1. Information We Collect

Personal Information

• Name, email address, and contact details
• Institutional affiliation and role
• Student identification numbers
• Academic records and performance data
• Login credentials and authentication data
• Profile photos (optional)

Usage Information

• Platform interaction and feature usage data
• Device information and browser type
• IP addresses and geolocation (country-level)
• Session duration and access patterns
• Content creation and collaboration activity

Information from Third Parties

• Single sign-on (SSO) provider data
• Student information system (SIS) imports
• Learning management system (LMS) integrations
• Payment processor transaction confirmations

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and maintaining our educational platform
• Personalizing the learning experience
• Generating analytics and progress reports
• Communicating service updates and notifications
• Ensuring platform security and preventing fraud
• Improving our products and services
• Complying with legal obligations and educational regulations
• Providing customer support

3. Data Sharing and Disclosure

We do not sell personal information. We may share data with:

• Authorized institutional administrators — within the scope of their role
• Service providers — who assist in platform operations, under strict data processing agreements
• Legal authorities — when required by law or to protect rights and safety
• Academic research partners — only with anonymized, aggregated data

4. Data Security

We implement industry-leading security measures including:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Multi-factor authentication options
• Role-based access controls
• Regular third-party security audits and penetration testing
• SOC 2 Type II certification
• 24/7 security monitoring and incident response

5. Data Retention

• Active account data is retained for the duration of the service agreement
• Upon account termination, personal data is deleted within 90 days
• Anonymized analytics data may be retained for research and improvement purposes
• Backup data is purged within 180 days of deletion
• Institutions may request immediate data deletion in accordance with applicable regulations

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your personal data
• Restrict processing of your data
• Data portability (export your data)
• Object to certain processing activities
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

For students under 18, parents or legal guardians may exercise these rights on their behalf.

7. Children’s Privacy

We comply with COPPA and similar regulations for children under 13. We collect only the minimum data necessary for educational purposes and require verified parental or institutional consent before collecting personal information from children.

8. International Data Transfers

For users outside our primary data center regions, we ensure appropriate safeguards for international data transfers through Standard Contractual Clauses (SCCs), adequacy decisions, or other approved mechanisms under GDPR and applicable laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes via email and platform notifications at least 30 days before the changes take effect. Continued use of the platform after changes become effective constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

VisCool Ltd. Privacy Team
Email: privacy@viscool.io
Data Protection Officer: dpo@viscool.io

For GDPR-specific inquiries, please see our GDPR Compliance page.